Flare Audio Customer Review Policy

Thank you for taking the time to review one of our products. Your feedback is valuable and helps others make informed decisions. We want to ensure our review process is fair, transparent, and focused on providing helpful insights for all customers.

Review Eligibility and Submission

  • Only verified customers who have purchased a product directly from Flare Audio and received a post-purchase “Rate and Review” email may submit a review.
  • Leaving a review is entirely voluntary. No compensation or incentives are offered in exchange for reviews.

Review Moderation Policy

All submitted reviews are subject to moderation before publication. Flare Audio reserves the right to withhold or remove reviews at our discretion. We do this to maintain the integrity, accuracy, and helpfulness of the content presented on our platform.

Reviews may be withheld or removed if they:

  • Contain inappropriate, abusive, or offensive language;
  • Include personally identifiable information or violate privacy;
  • Focus solely on unrelated experiences such as delivery, packaging, or customer service issues;
  • Reference or promote competitor products;
  • Contain incorrect assumptions or factual misunderstandings about how a product is intended to function;
  • Refer to discontinued or significantly updated product versions no longer available;
  • Include demonstrably false statements about our policies, such as returns or warranties;
  • Lack sufficient detail to be useful to other customers.
Note: This moderation process is not intended to filter out negative experiences or feedback. We welcome all constructive reviews, positive or critical, provided they are relevant, respectful, and based on an informed understanding of the product.

Review Use and Rights

By submitting a review, you grant Flare Audio Ltd a non-exclusive, perpetual, royalty-free, worldwide licence to use your written content for marketing and communication purposes. This may include reproduction in our online store, customer communications, social media, and advertising.

You retain ownership of your content. By submitting it, you agree to hold Flare Audio harmless from any liability arising from its authorised use.

Review Scoring and Display

  • All accepted reviews, regardless of score, count equally toward the product’s rating.
  • Product ratings shown on our website reflect the median of all published reviews submitted in the relevant market.
  • We do not manipulate, alter, or artificially inflate review scores.

Policy Updates

This policy may be updated from time to time. The version in force at the time of your review submission will apply to that review.

If you have any questions or concerns about our review process, please contact our Customer Service team via the Flare Audio Contact Page.